How We Ship
We ship FedEx, Parcel Post, United Parcel Service, and motor freight. All items small enough will be shipped FedEx, UPS or Parcel Post. On larger shipments that are over the weight and size limits for these, we will ship via truck freight. We will route your order through the most efficient carrier to arrive in the shortest time possible. With orders that have to go freight or outside the lower 48 states the website tries to generate a shipping cost to cover charges, but until we receive your order and are able to look at the number of boxes or pallets needed to ship it to you there is no guarantee the estimated cost on the website will be accuate. If additional charges are necessary our office will reach out to you. Since you will pay for shipping and handling when you place your order, all orders will be shipped to you prepaid to minimize hassles with the delivering carrier when your order arrives. WE DO NOT SHIP COD!!
HOW FAST WILL MY ORDER ARRIVE
We strive to turn your order around as fast as possible. Usually, most orders will be shipped within 48 hours of receipt. However, orders that include cages might take slightly longer to process as well as orders that might have special requests or custom items included. Springtime is usually our busiest season and sometimes orders will take a day or so longer to process during these times. Special note due to changes in availibility of materials we are currently running up to 5 weeks out on getting most orders manufactured and shipped. We do apologize for this delay. If you have any questions regarding your order, please feel free to call our offices, toll free, at any time and we will update you as to the status of your order.
HOW TO ORDER
By each item in the catalog and our website (www.bassequipment.com) is a catalog number for that item (1A, CP, 1FX, etc.) along with the price of the item. Enter the quantity of each item you would like to order, along with the item number and a brief description of the item in the specified spaces on the order blank. After entering all of the items you want, total the amount of the merchandise at the bottom of the order blank.
SHIPPING AND HANDLING FEES
These fees are listed on the back of the order blank. These charges are based on dollar amount of your order and are outlined in the chart. Add the shipping and handling in the appropriate space below the merchandise total. If you are ordering an item that is subject to a special surcharge, add it in the space provided for that charge. Add sales tax in the appropriate amount if you are a MO resident and total the order. This is the amount you should remit or that will be charged to your credit card if that is your preferred method of payment. Provide the credit card information in the spaces provided for that. Even if you are phoning in your order, it is helpful to fill out the order blank as a reference before you call to place your order. This will make order processing easier for our staff and give you an idea of what your order will consist of before you call. Our staff is very knowledgeable about all of our products and can help you make decisions as to what you really need if you want assistance with an application.
SPECIAL NOTE FOR ALASKA, HAWAII, PUERTO RICO, and FOREIGN COUNTRIES
Our standard shipping and handling rates apply only to the contiguous 48 states. If you are ordering from Alaska, Hawaii, Puerto Rico, or a foreign country, please inquire as to your shipping costs.
SPECIAL OVERNIGHT OR EXPRESS SHIPMENTS
If you need your order expedited via an overnight or special delivery service, please call our office prior to placing your order for shipping costs and available services. We will be happy to ship your order via FedEx or UPS 2nd day or next day air, but the charges will vary with each shipment and must be calculated on each specific order.
Every item in our catalog is guaranteed to be as represented. Do to the manufacturing process of sheet metal products and plastic drop pans we can not warranty against cosmetic scratches or blemishes. Items returned for normal wear and tear will not be considered as faulty products. If a product is faulty due to a manufacturing error or due to shipping damage and the function and/or fit is effected the product will be warrantied if reported within 30 days. We want you to be satisfied with every aspect of your business association with us and we will do our best to assure that you are fully satisfied with every purchase!
Our office and sales room is open from 8 am to 4 pm Central Time. We are closed Saturday and Sunday as well as all major holidays. Our toll free number is listed throughout our catalog as well as our full service website address. Our FAX number is: 417-235-4312. We reserve the right to change prices without notice.
If you have a problem with your order and want to return merchandise for exchange or refund, you must call our offices first to arrange the return. If we made an error on your order, we will make adjustments at no charge to you. However, all other merchandise returns must be shipped back prepaid (all shipping is your responsibility) and a 10% restocking fee will be charged on returned items. Absolutely no refunds or exchanges allowed after 30 days.